CASE STUDIES
Azure Cases
Read case studies of industry leaders in healthcare, financial services, government, higher education and other verticals who have replaced Microsoft Premier/Unified Support with OUS365.
Radiology Partners, Inc
Azure- How to parametrize a linked service
We need assistance understanding how to parametrize a linked service and how to accomplish this without ARM templates overriding the value”. This issue is in ADF pertaining to RPCE SW configuration change they are trying to accomplish.
Southern Company Services, Inc.
Azure- DSE - Azure
Dedicated Support Engineer Assignment.
Charles River Labs, Inc.
Azure- DSE - Azure
Dedicated Support Engineer Assignment.
BJC HealthCare
Azure- DSE - Azure
While trying to create a report for Intune devices with missing BitLocker keys in Azure AD. we have setup a custom app and using PowerShell script to extract the report. We are getting an authentication error ” an error occurred while attempting to retrieve an authentication token” . attaching the error screenshot Reference KB article :https://msendpointmgr.com/2021/01/18/get-intune-managed-devices-without-an-escrowed-bitlocker-recovery-key-using-powershell/
AptarGroup
DevOps- Azure Dev Ops Migration Clarification
Is it possible to move entire projects to different Azure Devops Tenants? We know repos and commit history can be cloned and moved over, but we are looking to retain also things like work items that are not part of the git history. We currently have one Azure Dev Ops tenant that we would like to break out into 3 distinct units.
We also have a legacy tenant that we would like to remove. To be safe we were thinking to keep a backup of the data within in. Do you know of any way to migrate an entire project of repos to Gitlab or needs to be done only one by one? Is there any other way to export Boards or Work items? Like to excel or otherwise??
Prometric
Azure- Synapse Trigger setup
We are trying to set up a trigger in synapse and getting the below error. Can we get assistance on this request, as we have tried user and SP auth during testing in our DEV environment.
https://synspyglassusdev.dev.azuresynapse.net/triggers/gd_s3_parallel_trigger/stop?api-version=2020-12-01
“errorCode”: “2115”, “message”: “GetSpnAuthenticationToken: Failed while processing request for access token with error: Failed to get access token by using service principal. Error: unauthorized_client, Error Message: AADSTS700016: Application with identifier ‘3eef73d1-ad48-4451-a4fd-21b127c78d0f’ was not found in the directory ‘ded741cf-7c7b-40e4-a99b-28a3d26a5836’. This can happen if the application has not been installed by the administrator of the tenant or consented to by any user in the tenant. You may have sent your authentication request to the wrong tenant.\r\nTrace ID: 7900da83-ac43-4411-9aa7-4f026d866800\r\nCorrelation ID: d0c00f25-957f-4445-8fb2-dd860f2d89f8\r\nTimestamp: 2023-05-10 10:35:57Z .”, “failureType”: “UserError”, “target”: “Web1”, “details”: [] }
https://web.azuresynapse.net/en/authoring/orchestrate?workspace=%2Fsubscriptions%2Fb6b3996d-9209-40f0-a0dd-337c7c90ef66%2FresourceGroups%2FUS-DEV%2Fproviders%2FMicrosoft.Synapse%2Fworkspaces%2Fsynspyglassusdev
Caterpillar
Azure- DSE - CAT - Azure
Dedicated Support Engineer Assignment.
Caterpillar
Azure- Azure B2C Consult
Problem/Issue that needs to be resolved? Engineer with B2C specific knowledge, performance metrics/improvement, and architectural design. Not an immediate issue to be resolved but an ongoing process that needs a resource identified that Caterpillar can access for breakfix and ongoing support for their B2C process needs
Caterpillar
Azure DevOps- MSFT INGEST: Support Request: Dev deployment is failing
At what time did the attempted deployment fail? Mon, May 1, 2023, 12:00 AM (UTC-06:00) Central Time (US & Canada) Failure description DeploymentFailed: At least one resource deployment operation failed Which of the following networking features are enabled for the App to which you are deploying? Don’t know Are you deploying to a deployment slot or directly into production? Deploying to a deployment slot Which of the deployment method are you using? Don’t know Have you attempted a redeployment? Yes and it still fails.
Caterpillar
Azure DevOps- MSFT INGEST: Support Request: How to identify the available agents are from which family
Please provide these details We have different agents available in our project and as per the recommendation from MS team that we need to run our few pipelines on win agents only cause they have 12 GB space. We need to know how we can identify which agent belongs to which family either ‘fv’ or ‘WIN’ and also how we can manually select the agent in the pipeline. Please provide your Azure DevOps Organization URL (like XYZ.visualstudio.com or dev.azure.com/XYZ) https://catdigital.visualstudio.com/ Name of pipeline affected WebAPI-CloudService-Dev Name of Team Project with pipeline affected OpportunityMgmt.SOCalc When did the problem start? Mon, May 15, 2023, 12:00 PM (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi
Ensono, Inc.
Azure AD- Training needs ( Azure AD - On Prem AD creation , collaboration / troubleshooting samples) .
Advisory case More and more customer now has Azure AD . I need to have a training plan created for my Ensono Windows Engineers for them to 1) understand Azure AD installation, configuration , federation with ON-Prem, how it works , what level of access Ensono would have , what all would be liabilities from Microsoft , what all would be liabilities of Ensono , what all issues normally popup you guys have dealt with ( 10 examples ) would be great to start.
Idaho Power
Azure Key Vault- Would like short consultation on pursuing Azure Key Vault with on Prem Arc
We are looking into using Azure Key Vault and an on-prem arc solution to do secure secrets for scripting and automation solutions. We are looking for a solution for .Net, Adaxes, linux and other automation and scripting requirements.
Aramark
Azure DevOps- DSE - Assist DevOps DSE with Ansible support
We have shifted gears slightly to exploring using Ansible with Azure DevOps instead of Bicep. I was made aware that you have Ansible support and I want to see if we can have a DSE assigned to assist Andrew Wright with getting our deployment up and running.
Caterpillar
Azure DevOps- AzDO queries not responding
Queries which are created and using by the user since long suddenly they stopped working with an error message (VS402335: The timeout period(30 seconds) elapsed prior to completion of the query or the server is not responding). However, if the other team member is using the same query its working fine, she found that once she used other’s query (which was working fine), and then added the story points and sorted based on priority and title, that’s where it crashed.
Evergy
Azure DevOps- Azure devops pipeline failing
Azure Devops pipeline failing- Client getting two errors: Error 503 service unavailable and error: self signed cert. NO deployments available for devops project(s), client is not hard down, but big projects are halted 100%.
Caterpillar
Azure- PA- DSE - Azure Self Provisioning
Project Description: As a Cloud Platform Services Team, we want to empower application teams to automate the provisioning of resources and deployment of their solutions so that we can enable a highly integrated CI/CD experience that provides the business with the flexibility to self-deploy their solution architectures while also ensuring appropriate compliance with security and technology controls Project Goal(s): What does MSP recommend to enable self-provisioning? What have other companies done? What tools are recommended? Projected End Date: Open (Depends on Technology Solution)
HP Inc
Azure OpenAI- DSE - Azure OpenAI
Dedicated Support Engineer Assignment.
Lincoln Financial Group
Azure- Azure application Authentication issue
Need help troubleshooting Azure OAuth application registration for TeleMessage application. Session hangs at logon when user is presented with a prompt to confirm session redirection back to the application, however user is able to exit and re-enter without issue due to the prior prompt response being cached
Prompt is caused by the domain value provided by the vendor to ensure user knows they are being redirected and to where; A more standard URI format provided by the vendor should negate the prompt, and the issue.
When the user is redirected back to the application, the application is not able to deal with the interruption caused by the prompt; Specifics around the issue and how to fix it require developer knowledge, however some documentation on a similar issue, and how to resolve when using WebView, were provided.
Caterpillar
Azure SQL- Instructions for using AzureSQL Diag as an Azure function
Hello, We received the instructions on installing and using AzureDiag for SQL Azure from local laptop. However, we are looking for an option and instructions to use AzureDiag as an Azure function (or other ways) where we can run from Azure portal. This will sllow anyone from our team members including support team to run the Diag in the event of performance issues for Azure SQL and also would not require the session to be connected continuously from laptop. Additionally, we also faced issues installing on Laptop due to the requirement of elevated privileges. Can you please provide options on how to run AzureDiag from Azure Portal itself.
Rapid Finance
Azure- Creating an Azure Dashboard to display custom alerts
We are looking to create a series of alerts to monitor resources in a specific subscription. That subscription has a variety of resources that we will be building alerts for, some resources will be CPU based, some alerts will be cluster related, network traffic, etc. I’m trying to understand if there is a way to display all of those alerts once they are build in a custom dashboard. this URL: https://learn.microsoft.com/en-us/azure/media-services/latest/monitoring/monitor-create-dashboard-alerts-how-to isn’t very clear to me. It seems to be saying you have to build the dashboard by building the alerts INTO the dashboard not just taking existing alerts and displaying them on a dashboard which is what I am trying to do. I have other alerts in other subscriptions that we can use to test.
Glen Raven
Azure Sentinel- PA - Azure Monitoring and Sentinel
Client would like to spin up Azure Monitoring and Sentinel in their environment. They would like to use Azure to replace the workloads of SolarWinds to monitor up/down of their servers and alerting as a utilization etc. They would lke to use Sentinel to ingest and handle the data.
Evergy
Azure DevOps- Azure DevOps pipeline jobs failing- Reopen
This is for resumption of work started on Ticket#37559/C00297/Azure devops pipeline failing. Evergy has a replacement DevOps Agent Host virtual machine ready for agent setup and testing; would like to re-engage Haris for that configuration and testing. Meeting availability times: 9/5: 11am-Noon; 1-2:30pm CDT 9/6: 2-3pm 9/7: 9am-Noon; 2-3pm 9/8: 10am-Noon; 1-3pm
Brown-Forman Corporation
Azure AD Integration- PA - JAMF to AAD MacOS
Client needs assistance with JAMF to AAD as it relates to Defender. They currently have Carbon Black which will be going away in a couple weeks.
Aramark
Azure DevOps Server (TFS)- Azure DevOps Server 2019 - Need Audit Report to capture administrators activities
This is a priority request. In Azure DevOps Server 2019 on-prem installation, we are looking to review activities performed by the administrators (Adds, Deletes etc.) of the ADO Server 2019 environment. Where can this detailed report be accessed in the application or database.
Bede Gaming Limited
Azure- CosmosDB Scaling queries
- Subscription
EYG_PR01 - Service
CosmosDB - Instance
en1eygpr01cdb00 - Resource Group
en1eygpr01cdb-rg - Detailed Description of Incident
This is a best practice query, not an incident.
We’re currently looking to scale CosmosDB substantially, specifically one of the containers from 120000 RU > 50000 RU with a scope to drop this further. We wanted to verify the following
1. We’re basing this scaling on the Metrics (Classic) showing an ‘Avg Throughput’ of 100 RUs (over 1hr, per container), would this be an appropriate metric to use to tailor the scale each containers.
2. Should we tailor the ‘Total Throughput Limit’ (Currently 150000 RU/s) to match overall max scale (Note one of the containers in not set to autoscale). e.g. Container 1 (Manual Scale) = 50000RU/s Container 2 (AutoScaling/Maximum RU/s required by this resource) = 4000RU/s Container 3 (Autoscaling/Maximum RU/s required by this resource) = 1000RU/s
We assume the in-container “Maximum RU/s required by this resource” will be respected, IE, container 2 for example would scale between 1RU/s > 4000RU/s max, never beyond.
Overall / Max scale should or could thus be set at 55000RU/s (the cumulative value of all containers Maximum RU/s or manually set scaled RU/s) – This option seems somewhat obsolete at face value as each container is limited individually, is there any pro to setting this aside from limiting overall costs.
3. We’re considering setting “Container 1” to autoscaling, what are the pros/cons here, should we expect poorer performance as the container adaptively scales over having a manually set scale.
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