Case Studies
Read case studies of industry leaders in healthcare, financial services, government, higher education and other verticals who have replaced Microsoft Premier/Unified Support with OUS365.
Microsoft Azure Support Cases
Radiology Partners, Inc
Azure- How to parametrize a linked service
We need assistance understanding how to parametrize a linked service and how to accomplish this without ARM templates overriding the value”. This issue is in ADF pertaining to RPCE SW configuration change they are trying to accomplish.
Southern Company Services, Inc.
Azure- DSE - Azure
Dedicated Support Engineer Assignment.
Azure- DSE - Azure
Dedicated Support Engineer Assignment.
BJC HealthCare
Azure- DSE - Azure
While trying to create a report for Intune devices with missing BitLocker keys in Azure AD. we have setup a custom app and using PowerShell script to extract the report. We are getting an authentication error ” an error occurred while attempting to retrieve an authentication token” . attaching the error screenshot Reference KB article :https://msendpointmgr.com/2021/01/18/get-intune-managed-devices-without-an-escrowed-bitlocker-recovery-key-using-powershell/
Dynamic 365 Support Case
Dynamics AX- Dynamics AX crashing
Azure- How to parametrize a linked service
Dynamics AX is repeatedly crashing on three servers which all have this common error: Faulting application name: Ax32Serv.exe, version: 6.3.4000.668, time stamp: 0x5774f244 Faulting module name: ucrtbase_clr0400.dll, version: 14.10.25028.0, time stamp: 0x5bac17b7 Exception code: 0xc00000fd Fault offset: 0x000000000007cd9d Faulting process id: 0x4f0 Faulting application start time: 0x01d92051c4ac8285 Faulting application path: C:\Program Files\Microsoft Dynamics AX\60\Server\DAXPERF\Bin\Ax32Serv.exe Faulting module path: C:\Windows\SYSTEM32\ucrtbase_clr0400.dll Report Id: 2e024e40-8d59-11ed-813e-005056bdf66b Faulting package full name: Faulting package-relative application ID:
Shape Technologies Group
D365F&O- Calculating sales prices to two decimal places in D365F&O.
D365 F&O calculates prices out to six decimal places, though only displaying out to two decimal places. The request is to have D365 only use 2 decimals in calculating a sales price (or any price). Currently, for export documents, our logistics partner, DHL, is entering the item qty and unit price, and the system they use automatically calculates the net amount. The issue is the net amount in D365 can differ from the net amount in the DHL system due to how D365 rounds prices. This causes issues with getting the documents to display the correct price and match D365. This can cause delays with our shipments out of KMT/EMEA. This issue has been an ongoing issue that has been dealt with manually outside of D365.
ANSA McAL Limited
D365 F&O- Error on Send RFQ to Vendor
In our UAT environment, we are encountering an error, attached, when sending an RFQ to vendors. This entity is due to go live in less than a week. The error states: Exception has been thrown by the target of an invocation This error was not experienced before in previous testing cycles.
Mansfield Energy
Dynamics F&O- Financial Report Connection Issue - Dynamics F&O
While trying to open a new instance for the Financial Reporter module in Dynamics F&O, our users (general & admins) are receiving the error message “Unable to connect to the “Mansfield Oil Co.’ company. Value must be set when useWindowsAuth is false. Parameter name:password” Once the use click ok on the prompt, new error displays, “Can’t connect to the defaul company. Visit https://go.microsoft.com/fwlink/?linkid=2118087 for suggestions. Do you want to connect to a different company?” This function is working as expected in our staging environments. I have cleared user data to try a fresh instance and still received the same error. I have also enable the Clickonce Support option as enabled and restarted the browser.
Microsoft 365 Support Case
Atlas Air
Intune- Corporate Certificate Request via Intune
We are trying to finalize our Intune configuration for enrolling end user devices. We would appreciate some guidance/assistance on setting up the SCEP and ISE certificate profiles for iOS and Android in the Intune Endpoint Management portal. We have an NDES server On-Prem that connects to our Web Enabled CA host to the PKI. We have the Intune Certificate Connector installed on the NDES server and a tunnel that is up and running on Intune.
Mansfield Energy
Power BI- Dynamics 365 Customer credit and collection report is throwing error
Dedicated Support Engineer Assignment.
Gray Television
Sharepoint- Microsoft Teams & Sharepoint Training
We would like to request training for MS Teams and Sharepoint for the purpose of migrating physical file servers to MS Teams/Sharepoint.
Blue Cross Blue Shield North Carolina
Power Apps- DSE - BCBS Power Apps
Dedicated Support Engineer Assignment.
Git/ML/AI/DevOps/SFTP Cases
Southern Company Services, Inc.
GitHub- DSE - GitHub
Dedicated Support Engineer Assignment.
State of New Hampshire
DevOps/GitHub- DSE - State of New Hampshire - DevOps/GitHub
Prior to the switch to MSP, my team was working with Microsoft to arrange a GitHub engineer to do a proof of concept for GitHub Advanced Security in one of our GitHub instances. We would like to continue this engagement with MSP. Please let me know what the next steps are – Thanks!
Caterpillar
DevOps/GitHub- DSE - CAT - DevOps/GitHub
Dedicated Support Engineer Assignment.
HP Inc
Premium Support- "Who knows Whom" functionality is not working in Production
“Who knows Whom” functionality is not working in Production.