CASE STUDIES
Git/ML/AI/DevOps/SFTP Support Cases
Read case studies of industry leaders in healthcare, financial services, government, higher education and other verticals who have replaced Microsoft Premier/Unified Support with OUS365.
Southern Company Services, Inc.
GitHub- DSE - GitHub
Dedicated Support Engineer Assignment.
Southern Company Services, Inc.
GitHub- Request for GitHub Advanced Security PoC in Our Environment
Prior to the switch to MSP, my team was working with Microsoft to arrange a GitHub engineer to do a proof of concept for GitHub Advanced Security in one of our GitHub instances. We would like to continue this engagement with MSP. Please let me know what the next steps are – Thanks!
State of New Hampshire
DevOps/GitHub- DSE - State of New Hampshire - DevOps/GitHub
Dedicated Support Engineer Assignment.
Caterpillar
DevOps/GitHub- DSE - CAT - DevOps/GitHub
Dedicated Support Engineer Assignment.
HP Inc
Premium Support- "Who knows Whom" functionality is not working in Production
“Who knows Whom” functionality is not working in Production.
Harley-Davidson
GitHub- Auto scale pipeline permissions need in HDMC DEV environment
Hi Team, We supposed to create a auto scale pipeline in SQLpool of HDMC dev environment in separate branch. So, After creating the pipeline its throwing some permissions error messages.
National MS Society
SFTP- PA - Resource Needed for Rekeying PGP/sFTP Systems
We are looking for a resource to help with rekeying our PGP/sFTP systems for our file transfers to and from JPMorganChase. We have a list of needs for the resource or resources. The bottom line is we have expiring keys in July and need a resource ASAP. Can we set up a call with this team to discuss and get you the requirements?
Caterpillar
Machine Learning- Machine Learning Image push to Private Container Registry
Machine Learning Workspace: lec-testcell-mlsvc-workspace-dev has an ML model trained and registered. Azure Container Registry associated with this workspace is lectestcellcontreg. We would like to expose the scoring function through an ACI Webservice. Planning to use ML SDK v1. Request assistance with the steps to push the docker image to a private docker registry in order to provision the ACI. Would also like to understand the behavior of the SDK with/ without Admin User being enabled on the ACR. Attached word document details tests executed and results captured so far.
Ocwen Financial Corporation
Active Directory Federation Service- Need Professional Service on ADFS Upgrade
Hello Team, Currently we are running on ADFS service on 2012 server and now we want to move ADFS from 2012 to 2019 so we need profession services from MSP who can help us on this task and available during our change implementation window. Change window – 27th Aug 9am IST / 26th Aug 11:30pm ET
Ergotron, Inc.
TLS Protocol- Development support - Internally developed application needs TLS update
• The software Quality Tool stopped working because it utilizes an old cryptographic protocol (TLS v1.0). Very recently Amazon phased version 1.0 out because it is no longer secure. Amazon now requires version 1.2 because this is a more recent and secure version. Steps that are being taken to fix the issue • The software needs to be changed from 1.0 to 1.2. Once those changes are made, the code needs to be re-compiled, linked and then the executable will be provided to Manufacturing for test Estimated duration to fix • Within 2 months Rationale o While changing 1.0 to 1.2 in the software will be very simple to make, the toolchain used to build the software Quality Tool is very old. The last time the software Quality Tool was built was 2015 and so Microsoft Visual Studio 2015 was used. Microsoft Visual Studio 2015 is no longer fully supported and newer versions that we have of Microsoft Visual Studio have immense challenges upgrading old projects which is required to rebuild the software Quality Tool. 1:1 technical support is needed with Microsoft to fix their tool upgrade shortcomings. I will be working closely with them to ensure that the software Quality Tool gets fixed and is reliable again.
Caterpillar
HANA DB- Suggestions required to download the Backup files from Blob storage / Automation.
Hi Team, We have a requirement to automate the HANA DB refresh activity which is happening weekly once from Production to Non Production system. For this, we need to download the HANA backup files from the blob storage to the local storage. I understand from the link “https://learn.microsoft.com/en-us/azure/storage/common/storage-use-azcopy-blobs-download” we can download the files from blob storage to local storage using the “azcopy”. But we are unable to locate the storage path. Could you please help us with storage location of the backup files? If the above approach is not possible, could you please help us to understand, how to schedule the restore job from azure portal or any possibilities of automation from Azure cloud tool? If you required more clarity, we can have a call at the time feasible.
Mansfield Energy
OpenAI- Proactive discussion on Cognitive services with OpenAI
Hi, we are looking for discussion with someone who has used Cognitive services with OpenAI and how we can leverage those services in an enterprise.
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